Key Responsibilities:

1. Office Administration (30%)

• Oversee daily office operations, including managing supplies, equipment, and contracts (leases, insurance, software subscriptions).
• Serve as the first point of contact for inquiries and ensure smooth office communication.
• Maintain accurate records and uphold organizational policies.
• Process financial transactions, coordinate with the bookkeeper, and ensure compliance with CRA and legal requirements.
• Support the President & CEO with scheduling, correspondence, and administrative tasks.
• Assist with HR administration, including maintaining personnel files and tracking vacation and sick time.

2. Streetohome Board & Committees Support (30%)

• Schedule Board and Committee meetings and book meeting space.
• Prepare venue for in-person meetings and/or send invitations for virtual meetings.
• Solicit input on meeting agendas and circulate materials at least one week in advance.
• Take minutes and distribute them within 5-7 business days.
• Maintain an organized system for meeting records and follow-up actions.

3. Donor Relations (20%)

• Support fundraising efforts, tracking donor relationships and philanthropic interests.
• Manage donor communications, ensuring timely pledge fulfillment, recognition, receipting, and reporting.
• Oversee the donor database (Keela) and fundraising records.
• Assist in preparing stewardship reports and coordinating donor engagement activities.

4. Service Provider Liaison (10%)

• Maintain relationships with service providers, tracking project deliverables and reporting.
• Schedule and coordinate grant payments and ensure compliance with agreements.
• Facilitate Board, Committee, and donor site visits to funded projects.
• Maintain up-to-date records of funded initiatives and service provider contacts.

5. Special Projects (10%)

• Assist with organizational initiatives and emerging projects as assigned by the CEO.
• Provide research and administrative support for new programs or demonstration projects.
• Contribute to internal process improvements and operational efficiencies.

Required Skills & Qualifications

Education & Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5 years of experience in a senior/intermediate level office administration, nonprofit coordination, or donor relations role.
• Experience in a registered charity and working with service providers is an asset.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Experience with donor management software (Keela or similar) and CRM tools preferred.
• Familiarity with WordPress and social media platforms is an asset.

Soft Skills & Core Competencies:

• Strong written and verbal communication skills.
• Highly organized with exceptional attention to detail.
• Ability to multitask and prioritize in a small, fast-paced team.
• Discretion in handling sensitive information.
• Ability to build and maintain positive relationships with donors, service providers, and stakeholders.
• Cultural competency and ability to work with diverse populations.
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Why Join Us?

• Meaningful Work: Play a key role in driving real change in the homelessness sector.
• Small, Supportive Team: Work closely with leadership in a collaborative environment.
• Competitive Salary & Benefits: Salary range of $65,000 - $75,000 including 6% RRSP contribution plus extended health benefits plus performance based annual bonus up to $5,000.
• Professional Growth: Opportunities to develop skills in nonprofit operations, fundraising, and service provider engagement.
• Work Environment & Onboarding: This is an in‑office position based in Vancouver. You will receive cross‑training with the Communication & Promotion Specialist to support a smooth transition into the role. As part of our hiring process, shortlisted candidates will complete a brief written exercise following the in‑person interview.